General

Registration Timing
· RR Registering from the kiosk to the website takes ~ 5 mins; you can expect an ~2min lag from registering on the web or the app to when it appears on t...
Wed, Nov 16, 2016 at 9:49 PM
What if Web Registration doesn't appear
Recommendation is for user to re-do their registration as new, choosing "Create a New Badge" (message to the guest would be that there cou...
Wed, Nov 16, 2016 at 9:52 PM
Re-using a badge?
Re-using a badge from earlier in the season is ok - but the guest always have to wait in line
Wed, Nov 16, 2016 at 9:54 PM
Max number of badges per email
Technically no max for number of badges per email; recommendation is for no more than 50 badges per email
Wed, Nov 16, 2016 at 9:57 PM
How Badges appear on screen
Any list of badges greater than 3 will require you to scroll to see the other badges Badges will appear in alphabetical order
Wed, Nov 16, 2016 at 10:02 PM
Special Event Registration
Depends on size and set up the event Best practice is to use the family's actual email when possible (Teacher / school groups are an exception)
Wed, Nov 16, 2016 at 10:08 PM
How to use a on-site person to register guests while in line?
If a center has an onsite person (eg Visa person with a tablet at MSJ) who is going to help using their own device, call Jackie Holmen in advance fro inst...
Wed, Nov 16, 2016 at 10:10 PM
How to fake an email address
if a customer does not want to give an email address you can fake it the only required info is [email protected] you should let them know by not adding ...
Wed, Nov 16, 2016 at 10:22 PM
'Opt in' box
Educate people that if they don't press the 'opt in' box they won't receive anything from the mall except the digital gift
Wed, Nov 16, 2016 at 10:27 PM
How is the codename decided?
The code names are gender neutral and randomly generated
Wed, Nov 16, 2016 at 10:43 PM